An excerpt from Daily Mail Online | By Jennifer Newton
The best and worst river cruise lines of 2019 have been revealed in a new report, with Avalon Waterways and Scenic Tours coming top and Shearings Holidays anchored at the bottom.
The research, by consumer group Which?, looked at 17 river cruise companies and asked over 1,700 passengers to rate their experiences out of five across nine categories – customer service, cabins, space, on-board facilities, food and drink, port excursions, social atmosphere, description matching reality and value for money.
Here’s a closer look at why some companies floated their boats, and why some didn’t.
Avalon Waterways, average price £194 per night, customer satisfaction 82 per cent
US-based Avalon Waterways has been named joint-top in a new ranking by Which? for river cruises. Pictured is an Avalon ship sailing through Budapest
Which? says there was particular praise for the cabins on Avalon Waterways ships, pictured, which are smartly designed so that beds face out to the water rather than a wall
Avalon Waterways scores an excellent 82 per cent customer satisfaction score, with Which? respondents giving five-star ratings across five of nine categories
The report describes Avalon as offering ‘high-end, all-inclusive cruises at affordable prices’
USA-based Avalon Waterways offers mostly all-inclusive trips on its 21 mid-tier price ships.
The river cruise firm scores an excellent 82 per cent customer satisfaction score with Which? members giving five-star ratings across five of the nine categories, including customer service and food.
Which? says there was particular praise for its cabins, which are smartly designed so that beds face out to the water rather than a wall.
Continued on Daily Mail